When you buy us, we ask you to provide us with your payment information, which will be used for the safe processing of your order.
In addition, we request a valid email address, which will be included in our database within our list of emails. Given the characteristics of our integrated certification and benchmarking platform in our website www.biospheretourism.com, we need your email not only for the generation and registration of your user in our services, but also for the communication of the derived processes of these services. These processes and their communication include the correct registration of the user, the notice of the date of the next audit, the instructions to complete the certification questionnaire and the improvement actions, the notice of the next payment, etc. In addition, we use your email to send information about news and updates, as well as marketing promotions.
Within our databases, in the list of emails of our integrated certification and benchmarking platform on our website, we have established:
- the general categories of personal data that we can process;
- in the case of personal data that we did not obtain directly from our clients, the source and specific categories of those data;
- the purposes for which we can process personal information;
- the legal bases of the processing.
We can process the data of your account or customer profile ("account data"). The data of your account or customer profile can include your name and email address. The data of the account can be processed in order to provide our services, updates and discounts, guarantee the security of our website and our services, keep backup copies of our databases and communicate with you.
We can process the personal information you provide us during the use of our certification services, benchmarking, etc. ("service data"). The data of the service can be processed in order to provide our services, ensure the security of our website and our services, keep backup copies of our databases and communicate with you.
We may process information related to our customer relationships, including customer contact information ("customer relationship data"). The customer relationship data may include your name, your company or organization, or profession, contact information and information contained in the communications between you and your employer. The customer relationship data can be processed in order to provide our services, ensure the security of our website and our services, keep backup copies of our databases and communicate with you.
We may process information related to transactions, including purchases of goods and services, that you have made with us and / or through our services ("transaction data"). The transaction data can include your contact information and the details of the transaction. The transaction data can be processed in order to provide our services, ensure the security of our website and our services, keep backup copies of our databases and communicate with you.
We can process the information contained in any query you send us regarding products and / or services ("query data"). The data of the query can be processed in order to provide our services, ensure the security of our websites and our services, keep backup copies of our databases and communicate with you.
We can process the information contained or related to any communication you send us ("correspondence data"). The correspondence data may include the communication content and the metadata associated with the communication. Our websites will generate the metadata associated with the communications made using the contact forms of the websites. Correspondence data can be processed to provide our services, ensure the security of our website and our services, keep backup copies of our databases and communicate with you.
Also, as a user of our website, we process the data on the use of our websites by anyone browsing through them, respecting our Cookies Policy. Such usage data may include your IP address, geographical location, type and version of the browser, operating system, reference source, duration of the visit, page views and navigation routes of the website, as well as information about the time, the frequency and pattern of service use. The source of the usage data is our analysis tracking system. These usage data can be processed in order to analyze the use of our websites.
The websites www.responsibletourisminstitute.com and www.biospheretourism.com collect a series of general data and information when a user subject to data or an automatic system connects with our website. This information and general data are stored in the server's log files. The collected data can be:
- Operative system used by the access system,
- The website from which an access system comes at our website (called “referrers”),
- Secondary websites,
- The date and time of access to the website,
- An Internet Protocol address (IP address),
- Any other data and similar information that may be used in case of attacks on our information technology systems.
When you use this data and general information, RTI does not make any conclusions about the user of the data. Rather, this information is necessary to:
- deliver the content of our website correctly (for example, that the user visualizes the correct version of our web pages depending on their language and geographical location of access);
- optimize the content of our website (for example, not showing pages or content previously viewed by a particular user);
- ensure the long-term viability of our information technology systems and website technology;
- provide the police authorities with the information necessary for criminal prosecution in case of cyber-attack;
In addition to the specific purposes for which we may process your personal information established in this Section 2, we may also process any of your personal information when such processing is necessary to fulfill a legal obligation to which we are subject.
Do not give us the personal information of another person, unless we request you to do that.
Access to our websites is free; however, we take this opportunity to remind you that in case you access to any of our websites through a mobile device, Internet tariff providers and operators will continue to apply the charges and standard rates provided in the service contract that you have stipulated with them.
We do not knowingly collect or solicit information from clients who are underage, nor do we consciously allow such customers to register in our services. Our services and their contents are not intended for children underage.
If we discover that we have collected personal information from an underage child without parental consent, we will remove this information as soon as possible.
If you think we have information about an underage child, contact us at firstname.lastname@example.org.